Cancellation & Refund Policy

Last updated August 30, 2026

The GetSetBooked software

GetSetBooked is free for teachers. There is no subscription or platform fee, so there is nothing to cancel or refund for the tool itself. You can delete your account and its data at any time by emailing support@getsetbooked.com.

Lesson payments are handled by the teacher

When a family pays for lessons, the payment goes directly to the teacher's own Stripe account or is collected by the teacher outside the platform (cash, Venmo, Zelle). The teacher is the seller. Each teacher sets their own cancellation, make-up, and refund policy and is responsible for applying it. GetSetBooked does not hold funds and cannot issue refunds on a teacher's behalf.

How cancellations work in the app

• Families can cancel or reschedule an upcoming lesson from the private management link they were given, subject to the teacher's notice requirements.
• Teachers can cancel a lesson or booking, with an optional note that is shared with the family.
• Missed lessons. The teacher chooses in their settings whether a no-show uses one lesson from the package or is offered as a make-up. The family's remaining-lesson count reflects that choice.
• Pending manual payments. If a teacher declines a payment that is awaiting confirmation, the held lesson time is released automatically and the family is notified by email.

Requesting a refund

Contact the teacher you booked with. For card payments, the teacher issues refunds through Stripe; for cash or payment-app transfers, the teacher refunds you directly. If you cannot reach your teacher or believe there is a technical problem with a booking, email support@getsetbooked.com and we will help you make contact — but the refund decision and processing rest with the teacher.

Disputes and chargebacks

Payment disputes and chargebacks are between the family and the teacher who received the payment. GetSetBooked is not a party to the transaction. See our Terms of Service for more.